FAQ

Question 1: Where can I get a quote?

 

Please send us an email with detailed requirements (PDF/STEP/IGS/DWG..., including material, quantity, and surface treatment information), and we will contact you immediately upon receipt of your email.  

 

Question 2: Is it safe to receive our request?

 

We attach great importance to protecting our customers' privacy and sign confidentiality agreements when necessary.

 

Question 3: Can you customize according to our needs?  

 

Yes, we can provide solutions according to your needs.

 

Question 4: How long can I receive the samples?

 

Depending on your specific project, it usually takes 10 to 20 days.

 

Question 5: How to use our services?  

 

Usually, based on your needs or original samples, we will provide you with some technical quotes and prices. Once you agree, we will do it for you.  

 

Question 6: Can you always understand my needs?  

 

We will provide a detailed solution and send a report, including digital photos and videos showing the progress of the processing.

 

Question 7: How do you control quality?

 

(1) Material inspection - checking the surface and approximate dimensions of materials. (2) The first production control - providing critical measurements for mass production. (3) Sample inspection - check the quality before purchasing. (4) Pre shipment inspection -100% inspection by quality control assistant before shipment.

 

Question 8: What would you do if we get inferior products?  

 

Please send us the photos, and our engineers will find a solution and redesign it for you as soon as possible.

 

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